Last updated 22 October 2026.

Refunds and help with your files

Our kits are instant digital downloads, so we can't take them back the way a store takes back a sweater. We still want every customer to end up with something that works and that they're happy with. Here's our promise.

If there's a problem, we'll make it right

If your file won't open, won't download, has a mistake, or isn't what the listing described, email info@sundaywaggle.com within 14 days of buying. Include your order number and a line about what happened (a screenshot helps). Then:

1. We'll help first. Most problems are fixed by opening the file in a different app (we'll tell you which) or by sending a fresh copy. We aim to reply within 2 business days.
2. If we can't fix it, you get a full refund. No quibbles and no hoops for a genuine problem. You don't need to "return" anything; we just ask that you delete the files.

After 14 days we'll still always help with a broken or faulty file. Refunds after that are at our discretion. Where consumer law gives you more time, the law wins.

Changed your mind?

Because the files are delivered the moment you pay, we don't normally refund a change of mind. If you bought the wrong kit, or bought the same kit twice by mistake, tell us within 14 days and we'll sort it out with a swap or a refund.

How refunds are paid

Refunds go back through the platform you bought from, to your original payment method:

• Etsy: please use Help with order on your Etsy purchase, or message us on Etsy. Etsy shows digital downloads as "no returns or exchanges", but we follow this policy anyway. If we haven't resolved a genuine problem within 48 hours, Etsy lets you open a case.
• Gumroad: email us or reply to your Gumroad receipt, and we'll refund through Gumroad. Any VAT or sales tax you paid is refunded with it.

Platforms usually take a few business days to show a refund on your statement.

Buying from the EU or UK: your 14-day right to cancel

Under EU and UK consumer law you normally have 14 days to cancel an online purchase. For digital content, that right ends once the download starts, if you agreed to immediate delivery and acknowledged that you'd lose the right. Every listing carries this notice, and by completing your purchase you confirm:

"I want my download now. I understand that once the download starts I lose my 14-day right to cancel."

This doesn't affect your other rights. If a file is faulty or not as described, you're still entitled to a repair, a replacement or your money back. Our promise above goes further than the law requires in any case.

Contact

info@sundaywaggle.com · Sunday Waggle, 712 H St NE, PMB 93565, Washington, DC 20002, USA (mail only)